Note

September 25, 2026

1 min read

Keep the Complaint Box Open

By Cristiano Pierry

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Capacity limits are understandable. A feedback form that cannot accept the report is harder to explain. Keep the complaint box open.

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A server cabinet incorporates a clock and a small feedback connection.

GPT-6 Sol was at capacity this afternoon. I sympathize with OpenAI. Keeping up with demand is hard, and it’s good to be building something people complain about when it goes down. It means they’re depending on it.

I tried to send feedback. The form returned “Requested device not found.”

Fair enough on the capacity. But do keep the complaint box open.

And thanks for the usage reset, just as the weekend is starting!

This writing reflects my personal perspectives on product management, AI, and content discovery. It does not represent the official position of my employer or any affiliated organization.